When will my order be processed?

Orders will be processed daily Monday - Friday.  If you place your order on a Saturday or Sunday, we will process your order first thing Monday morning. 

When will my order ship?

In most cases we can ship the same day if order is received before 1 p.m. EST. Special Orders and certain circumstances (i.e. unable to contact customer) may prevent item from shipping same day. 

I selected school delivery, when can my child expect to get their order?

We make our school deliveries on Tuesdays, Wednesdays and Thursdays weekly through out the school year (we do not visit the schools during summer break, Christmas break or spring break, and reserve the right to postpone deliveries during in-climate weather as well). Orders must be received by 3 pm the day before delivery, if the order is received after 3 pm, the delivery date will be the following week.

What schools do we deliver to on Tuesdays?

Bridgewater College
Augusta County: Buffalo Gap High School, Fort Defiance High School, Riverheads High School, Stuarts Draft High School, Wilson Memorial High School, Beverley Manor Middle School, Stuarts Draft Middle School, Stewart Middle School, Wilson Middle School
Staunton City: RE Lee High School, Shelburne Middle School
Waynesboro City: Waynesboro High School, Kate Collins Middle School
Rockingham County: Broadway High School, Turner Ashby High School, J Frank Hillyard Middle School, Pence Middle School

What schools do we deliver to on Wednesdays?

Rockingham County: East Rockingham High School, Spotswood High School, Elkton Middle School, Montevideo Middle School
Harrisonburg City: Harrisonburg High School, Skyline Middle School, Thomas Harrison Middle School

What schools do we deliver to on Thursdays?

Albermarle County: Albermarle High School, Monticello High School, Western Albermarle High School,  JP Burley Middle School, JT Henley Middle School, Jack Jouett Middle School, MY Sutherland Middle School, LH Walton Middle School
Charlottesville City: Charlottesville High School, Buford Middle School, Walker-Upper Elementary School
Greene County: William Monroe High School, William Monroe Middle School, Nathaniel Green Elementary School, Ruckersville Elementary School
Madison County: Madison High School, Wetsel Middle School

How do I make a return?

For accessories please call us directly as returns will be assessed on a case by case basis. 540.434.8546
Rental Returns must be completed in our store front.  Please call with questions.

When will my card be charged?

This varies depending on the circumstance, most times we will charge you card upon shipment of item. This does not apply to Special Orders.


  • 30 days from shipment from Shen-Valley Band date.
  • No returns on Special orders & opened packages of reeds.
  • Books may be exchanged only, and must still be in new condition.
  • Any returns that are received in different condition that is was shipped will be subject to restocking fees which Shen-Valley Band will determine.
  • Any item returned without RA# will receive restocking fee to be determined by Shen-Valley Bande. Please call 540.434.8546 for RA #.
  • Refunds will be issued within 14 business days of received return.

Damaged Items


For items shipped from our store, we carefully pack each and every item with sufficient packing material to ensure its safe arrival. We know how it feels to see your package arrive in pieces. However things do happen, and when it does, Call us! We’ll do whatever necessary to help you take care of it.


It is best to refuse an obviously damaged package. If you do receive a package with hidden damages that could not be discovered until you opened the package, call us right away.


To report a damaged package:

Call 540.434.8546

Or email customer service at customerservice@shenvalleyband.com


Charges made to a credit card will be refunded, less freight, handling and any reconditioning charges, to the same credit card.