540-434-8546

Shen-Valley Band Instrument Service, Inc. is proud to provide high quality musical instruments at affordable prices.  Our reputation, service and our competitive prices is something that we pride ourselves on. 

New Instruments

If you purchased a brand new instrument from us that still falls under the manufacture warranty, simply bring the instrument to our store and we will process the claim.  All warranty inquiries must be made through an authorized dealer (Shen-Valley Band Instrument Service, Inc.) We will contact the manufacture to begin the claim process.  During this time we will do our best to keep you informed of the step by step process, as each claim will have it's own time frame.  Thus giving you complete peace of mind knowing that your investment is protected. For specifics on Conn-Selmer or Yamaha warrantiesplease follow the links provided. 


Rental Instruments

Our rental instruments come with 9 months of "normal wear and tear" coverage or a limited warranty. Corks, springs, pads, felts and other parts subject to normal wear have limited warranty coverage.  Shen-Valley Band Instrument Service, Inc. will be the sole judge as to the cause of damage or defects.  If warranty repairs are necessary, Shen-Valley Band Instrument Service, Inc. is the only facility where these repairs are authorized to be completed.  Any repairs not completed in our facility void any and all coverage.  Shen-Valley Band Instrument Service, Inc. will not cover repairs completed by another repair company or individual.  The lessee is responsible for bringing the instrument to our repair facility and the pick up of the instrument.

There is no warranty against deterioration due to perspiration, acid, corrosion, atmosphere, wear and tear or other external causes. 

This Warranty does not cover damages resulting from accident, misuse or tampering.

**Due to harsh conditions, our rental instruments are not to be used for marching band under any circumstance.**

Warranty Claim Procedure:

  1. Owner/Lessee should return the instrument to Shen-Valley Band Instrument Service, Inc. to report a warranty issue and to diagnose the problem.
  2. Shen-Valley Band Instrument Service, Inc. will do their best to repair the instrument within 7 business days (not guaranteed) and return the repaired instrument back to the Owner/Lessee.  

Conditions:

  • Coverage starts from the day the instrument is received.
  • Shipping and insurance charges for instruments requiring warranty services are to be paid by the owner/lessee. 
  • Recourse on repair/replacement of parts or whole is at the sole discretion of Shen-Valley Band Instrument Service, Inc. 
  • Any repairs carried out by another repair facility or a third party will NOT be reimbursed under any circumstances. 
  • Any repairs carried our by another repair facility or a third party (including but not limited to private instructors and/or band directors) void any and all coverage.

Exclusions:

  • Damages, deterioration or malfunction resulting form misuse, negligence, accident, abuse, improper operation or failure to properly maintain the instrument, in warrantor’s judgment, are not covered under this limited warranty. 
  • Damages that, in the warrantor’s judgment, have been brought about by repair or alteration done by a repair persons not specifically authorized to do so are not covered under this Warranty. 
  • Lacquer, epoxy and plated finishes.  There is no warranty against deterioration due to perspiration, acid, corrosion, atmosphere, wear and tear or other external causes. 
  • Mouthpieces, reeds, cases, corks, springs, pads and other parts or accessories subject to normal wear or customization have no warranty coverage. 
  • This Warranty shall not extend to consequential damages, which include but are not limited to loss of use of the instrument, third party actions (fire, collision, vandalism, theft, etc.).

** Any payment for repairs not covered under the limited warranty are the responsibility of the lessee.**

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